Terms of service
Terms of Service
Last updated: September 30, 2026
1. Acceptance of Terms
Welcome to TryCeiba. These Terms of Service ("Terms" or "Agreement"), together with our Privacy Policy, form a legally binding agreement between you ("you", "your") and Ceiba Health ("Ceiba Health", "Company", "we", "our", or "us").
These Terms govern your access to and use of the website located at https://tryceiba.com and any related pages (the "Site"), our content, products, and services, and any purchase you make through the Site (collectively, the "Service"). By accessing the Service or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must not use the Service.
2. Eligibility and Use of the Service
You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. All products are intended for personal, non-commercial use only. Resale of our products is prohibited without our prior written consent.
We reserve the right to refuse service, cancel orders, suspend accounts, or terminate access to the Service at our sole discretion, to the extent permitted by law.
3. Products and Sales Terms
All products sold through the Service are nutritional and dietary supplement products intended for ingestion by adults. They are not conventional foods and are not intended to replace a varied, balanced diet. Always follow the directions and warnings on the product label and do not exceed the recommended daily serving.
All prices are listed in U.S. Dollars (USD) and exclude applicable taxes and shipping fees unless otherwise stated. Promotional offers, including bundle discounts, are available for a limited time and may be changed or withdrawn at any time. We reserve the right to correct pricing errors, limit quantities, modify or discontinue products, and refuse or cancel any order. Order confirmation does not constitute acceptance. The contract of sale is formed only once your order has been processed and shipped.
Product images are for illustration purposes only. Packaging and labeling may vary from what is shown on the Site.
4. Subscription / Auto-Refill Program and Recurring Billing
Certain purchase options offered through the Service include enrollment in our automatic refill shipment and recurring billing program (the "Subscription Program"). Whether your purchase includes enrollment in the Subscription Program depends on the specific purchase option you select. If an option includes the Subscription Program, this will be clearly disclosed on the product page and at checkout before you complete your purchase, including the price, the 28-day billing and shipment frequency, and how to cancel.
If you select a purchase option that includes the Subscription Program, you will be automatically enrolled upon completing your order. By placing an order that includes the Subscription Program, you authorize the Company and its payment processors to charge your selected payment method on a recurring basis every 28 days, at the then-current subscription price shown at checkout, plus applicable taxes and shipping fees, until you cancel. No additional confirmation is required for each recurring charge.
After you place an order that includes the Subscription Program, you will receive an email confirmation summarizing the recurring billing terms. In addition, we will send a reminder email approximately 3 days before your next scheduled recurring charge, unless otherwise required by law or if the email is undeliverable. If we change the price of your subscription, we will notify you in advance of the change taking effect.
The billing schedule, amount, and frequency will be shown at checkout and in your order confirmation. You are responsible for reviewing these details prior to completing your purchase.
Orders are processed prior to shipment. Once an order has entered processing, it may not be canceled and may still ship even if you subsequently request cancellation.
How to cancel. You may cancel the Subscription Program at any time, for any reason, by (i) emailing support@tryceiba.com, (ii) submitting a request through our Contact Us form, or (iii) where available, managing your subscription from your customer account. To avoid being charged for the next shipment, your cancellation must be received at least 3 days before the next scheduled billing or processing date. Cancellation applies only to future shipments and does not by itself trigger a refund of past orders. We will confirm your cancellation by email.
5. Payment Authorization
By providing a credit card, debit card, or alternative payment method (including Shop Pay, Apple Pay, Google Pay, or PayPal), you represent that you are authorized to use the payment method and authorize us and our payment processors to charge all applicable amounts, including recurring Subscription Program charges.
If a payment fails, we may retry the charge, suspend shipments, or cancel your enrollment in the Subscription Program. You are responsible for any bank or issuer fees.
6. Shipping and Delivery
We ship products to addresses located within the United States only. Orders typically ship from our U.S. fulfillment center within 1 to 2 business days, and most orders are delivered within 3 to 5 business days, depending on location. Delivery dates and estimates shown on the Site are estimates only and are not guaranteed. Title and risk of loss pass to you upon delivery to the carrier, except where prohibited by law. Carrier delivery confirmation constitutes proof of delivery.
Please make sure your shipping address is complete and accurate. We are not responsible for orders delayed or lost due to an incorrect address provided at checkout. If your package is lost or damaged in transit, please contact us within 14 days of the estimated delivery date.
7. Refunds and 90-Day Satisfaction Guarantee
Except as expressly stated below or as otherwise required by applicable law, all sales are final.
90-Day Satisfaction Guarantee (First-Time Customers Only). We offer a limited 90-day satisfaction guarantee on eligible first-time purchases made directly from tryceiba.com. The 90-day period begins on the date the order is marked delivered by the carrier.
To qualify for a refund, you must:
- Submit a request within 90 days of delivery by email at support@tryceiba.com or through our Contact Us form
- Be a first-time customer (one claim per person, household, payment method, or address)
- Have purchased directly from tryceiba.com
- Have used the product as directed for a reasonable period, unless discontinued due to an adverse reaction
- Provide your order number, order verification, and any other information we reasonably request
- Return remaining product(s) if requested, following the return instructions we provide, at your own expense unless otherwise stated
The guarantee does not apply to repeat purchases, subsequent Subscription Program shipments, bundles or offers marked final sale, purchases made from third-party sellers or unauthorized resellers, gift cards, orders on which a chargeback or payment dispute has been opened, or cases of suspected abuse or fraud (including claims made across multiple accounts, names, or addresses). We reserve the right to deny any refund request that does not meet these requirements.
Refunds, if approved, apply only to the product purchase price and are issued to the original payment method. Shipping, taxes, and handling fees are non-refundable to the extent permitted by law. Approval of a refund does not cancel the Subscription Program. You must cancel the Subscription Program separately (see Section 4) to avoid future charges.
8. Health and Regulatory Disclaimers
These statements have not been evaluated by the Food and Drug Administration (FDA). Our products are not drugs and are not intended to diagnose, treat, cure, or prevent any disease.
Information provided on the Service, including product descriptions, articles, FAQs, and customer testimonials, is for general informational and educational purposes only and does not constitute medical advice. You should consult a qualified healthcare professional before using any dietary supplement, especially if you are pregnant, nursing, have a medical condition, or are taking medication. Discontinue use and consult your healthcare professional if you experience any adverse reaction.
Individual results may vary and no specific outcomes are guaranteed. Customer testimonials reflect individual experiences and are not a promise of results.
9. Intellectual Property
All trademarks, logos (including "Ceiba", "Ceiba Health", and "TryCeiba"), text, graphics, images, and content available through the Service are the exclusive property of the Company or its licensors. You are granted a limited, revocable, non-transferable license to access the Service for personal use only. You may not copy, reproduce, distribute, or create derivative works from any content on the Service without our prior written consent.
10. Disclaimers and Limitation of Liability
The Service and products are provided "AS IS" and "AS AVAILABLE", to the maximum extent permitted by law. We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, our total liability shall not exceed the greater of $100 USD or the amount you paid for the product giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.
11. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, employees, and agents from any claims arising out of your use of the Service or violation of these Terms.
12. Dispute Resolution and Arbitration
This Agreement is governed by the laws of the State of Delaware, USA, without regard to conflict of law principles. Before filing any claim, you agree to first contact us at support@tryceiba.com and attempt to resolve the dispute informally for at least 30 days. Any dispute that is not resolved informally shall be resolved by binding arbitration administered by JAMS, on an individual basis. Either party may bring an individual claim in small claims court if it qualifies.
YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR JURY TRIAL.
13. Electronic Communications
By using the Service or providing your email address or phone number, you consent to receive electronic communications, including order confirmations, shipping updates, subscription reminders, and legal notices. Marketing communications (email or SMS) are optional and you may unsubscribe at any time using the link or instructions included in each message.
14. Termination
We may terminate or suspend access to the Service or enrollment in the Subscription Program at any time for violations of these Terms or applicable law.
15. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Changes will not apply retroactively to orders placed before the update. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.
16. Miscellaneous
These Terms constitute the entire agreement between you and the Company. If any provision is held unenforceable, the remaining provisions remain in effect. Failure to enforce any provision does not constitute a waiver. Performance may be excused due to events beyond reasonable control.
17. Contact Information
Customer support inquiries, subscription cancellations, and refund requests may be submitted through our Contact Us form or by email at support@tryceiba.com.
Company legal name: [LEGAL ENTITY NAME], doing business as Ceiba Health
Business address: [BUSINESS ADDRESS]
Email: support@tryceiba.com
Website: https://tryceiba.com
